ReyukoRefund Policy
This Refund Policy explains when and how you can obtain a refund for a paid Reyuko subscription. It forms part of our Terms of Service. Payments for Reyuko are processed by our third-party payment processors, including Xendit for Southeast Asia, and a Merchant of Record for international sales.
1. Free plan
Reyuko offers a free plan. Because no payment is taken for the free plan, there is nothing to refund. You can use the free plan without providing payment details.
2. 14-day money-back guarantee
For your first purchase of any paid plan (monthly or yearly), we offer a 14-day money-back guarantee. If you are not satisfied, contact us within 14 days of the initial charge and we will refund that payment in full. This applies once per customer, to the first paid subscription.
3. Cancellations and renewals
You can cancel your subscription at any time. When you cancel, your plan remains active until the end of the current billing period and is not renewed afterward — you will not be charged again. Cancelling does not automatically refund the current period.
Renewal charges (after the first period) are generally non-refundable once the new period has begun, except where required by applicable law or where we expressly agree otherwise. To avoid a renewal charge, cancel before your renewal date.
4. Duplicate, erroneous, or unauthorized charges
If you were charged in error, charged more than once for the same subscription, or believe a charge was unauthorized, contact us and we will investigate and, where appropriate, issue a refund.
5. How to request a refund
To request a refund, email support@reyuko.net from the email address associated with your account, and include your account email and, if available, the invoice or transaction reference. Eligible refunds are returned to your original payment method by our payment processor. Processing times depend on your bank or card issuer and typically take a few business days.
6. Add-ons, domain & email
Some purchases are non-refundable once fulfilled, even within the 14-day window, because they involve a cost or registration we cannot reverse. This includes the Domain & Email add-on and any custom domain registration or mailbox provisioned on your behalf: once a domain is registered or an email mailbox is created, the registration fee and the current term are non-refundable. Where an add-on has not yet been provisioned, the 14-day guarantee in Section 2 still applies.
7. Partial periods and pro-ration
Except where required by law or expressly stated, we do not provide pro-rated refunds for the unused portion of a billing period after the 14-day window. When you cancel, you keep access until the end of the period you already paid for. Upgrades and downgrades between plans take effect according to the options shown at the time of the change.
8. Chargebacks and disputes
If you believe a charge is wrong, please contact us first at support@reyuko.net — most issues are resolved quickly. Initiating a chargeback or payment dispute with your bank or card issuer before contacting us may result in temporary suspension of the affected account while the dispute is investigated by our payment processor. Refunds we agree to are always returned through the original payment method.
9. Refund timelines
Once a refund is approved, we (or our payment processor / Merchant of Record) submit it to your original payment method. The time for the funds to appear depends on your bank, card issuer, or e-wallet provider, and typically takes between a few business days and up to two weeks. Taxes collected on a refunded transaction are returned together with the refund where applicable.
10. Statutory and consumer-withdrawal rights
This policy is in addition to, and does not limit, any refund, cancellation, or withdrawal rights you may have under applicable consumer-protection law in your country of residence — for example, statutory "cooling-off" or withdrawal rights available to consumers in some regions (such as the European Union). Where such rights apply and are more favorable than this policy, those rights prevail. Note that where you expressly request immediate access to digital services and acknowledge the loss of a withdrawal right, that acknowledgment may apply as permitted by local law.
11. Contact
Questions about refunds or billing can be sent to support@reyuko.net.