ReyukoTerms of Service
These Terms of Service ("Terms") govern your access to and use of Reyuko, a business management and accounting application provided by Reyuko ("we", "us", "our"). By creating an account, completing onboarding, or otherwise using Reyuko, you ("you", the "User") confirm that you have read, understood, and agree to be bound by these Terms. If you do not agree, do not use the Service.
1. The Service
Reyuko provides tools for document management, product/inventory catalog, purchasing, sales, and double-entry accounting for small and medium businesses, delivered as a desktop application with optional cloud-connected features (an online mode on the Full Online plan in which your books are stored on our servers, encrypted backup, AI-assisted reporting and support, and license management). Reyuko is deliberately priced as a low-cost product so that it remains affordable to small businesses. To keep it affordable, some infrastructure guarantees are limited and depend on your plan, as described in these Terms.
2. Accounts
You must provide accurate information when creating an account, and you are responsible for safeguarding your login credentials (including any Google account used for Sign-In) and for all activity under your account. Each Reyuko account represents one business ("tenant"); you may invite additional users to your tenant subject to your subscription plan's user limits.
3. Low-cost service & data-loss risk
Please read carefully. Reyuko is a low-cost, offline-first application. On the Free (unpaid) plan we do not guarantee backup, retention, or recovery of your data. Your data may be lost unless you subscribe to a paid plan that includes cloud backup.
On the Free plan, your business data — including transactions, contacts, documents, and attached files — is stored primarily on your own device. That data may be lost, corrupted, or become permanently unrecoverable for reasons including device failure or loss, disk corruption, accidental deletion, theft, or reinstalling, uninstalling, or resetting the application or operating system. Because the Free plan does not include cloud backup, it is your sole responsibility to maintain your own backups or exports of any data you cannot afford to lose. Reyuko is not responsible for loss of locally stored data on the Free plan. If you require protected, cloud-backed storage of your data, you must subscribe to a paid plan (see Sections 4 and 5).
4. Subscriptions & billing
Reyuko is offered under multiple plans, including a free tier and paid subscription tiers billed monthly or yearly. Paid subscriptions renew automatically at the end of each billing period unless cancelled beforehand. Payments are processed by our third-party payment processors, including Xendit for Southeast Asia and a Merchant of Record for international customers; taxes (e.g. VAT/PPN/GST) may be added where applicable. Fees are non-refundable except as described in our Refund Policy or as required by law. We may change subscription pricing with reasonable prior notice; continued use of a paid plan after a price change takes effect constitutes acceptance of the new price.
5. Paid-plan service level (98% target)
Paid plans that include cloud-connected features are provided with a target service level of 98%, measured monthly. This figure is a target, not a guarantee of uninterrupted, error-free, secure, or lossless operation.
The 98% target excludes, and downtime will not be counted during: scheduled or emergency maintenance; outages or degradation of third-party providers we rely on (for example cloud hosting, payment processors, Google Sign-In, or email providers); events of force majeure (Section 17); and any issue caused by your own device, local software, network, or internet connection. Even on a paid plan, we strongly recommend that you keep your own periodic backups or exports — a paid subscription reduces, but does not eliminate, the risk of data loss. Unless required by applicable law, we do not provide service credits, refunds, or other compensation for failing to meet the 98% target.
6. Customer support (messages only)
Customer support is provided solely through written messages — our in-app support/message channel or email at support@reyuko.net. We do not offer telephone or live-voice support. We aim to respond within a maximum of one (1) business day. This response time is a target only and is not guaranteed; actual response time may vary, including during periods of high demand, public holidays, or events outside our reasonable control.
7. Your data
You retain all rights to the business data you enter into Reyuko (contacts, transactions, financial records, and similar content). We do not claim ownership of your data, and we only access it as needed to provide the Service, respond to a support request you initiate, or as required by law. You are responsible for the accuracy of the data you enter, including for accounting and tax-reporting purposes — Reyuko is a tool to help you keep records, not a substitute for professional accounting or tax advice.
Moving books to the Full Online plan is one-way: online books cannot be moved back into books on your device. Books can only be moved into online books that are empty. If you move from Full Online to another plan, the online books are closed as soon as the plan changes. Reyuko's system backups are kept for up to 5 years and are not used to restore accounts that have been deleted.
On the Full Online plan, everyone the account owner invites can read all bookkeeping data in those books, including payroll, regardless of the menus they are shown.
8. Your responsibilities
You agree to: (a) enter accurate and complete data and keep it up to date; (b) comply with all laws applicable to your business, including tax, invoicing, e-invoicing, and record-keeping laws; (c) maintain your own backups of important data — especially on the Free plan, which stores data locally on your device and does not include cloud backup; (d) keep your device, operating system, and the Reyuko application reasonably secure and updated; and (e) ensure that anyone you invite to your account complies with these Terms. Loss of a local device, disk failure, or uninstalling the application may result in loss of locally stored data, for which Reyuko is not responsible unless you use a paid plan that includes cloud backup.
9. Acceptable use
You agree not to: use the Service for unlawful purposes; attempt to circumvent license activation or usage limits; reverse-engineer the application beyond what is permitted by law; interfere with or disrupt the Service or its infrastructure; attempt to gain unauthorized access to our systems or to another user's data; or use the Service to store or transmit malicious code.
10. Third-party services
Certain features rely on third-party providers (for example Google Sign-In, Xendit, Cloudflare, Amazon Web Services, and Anthropic). Your use of those features may also be subject to the respective third party's own terms. We are not responsible for the availability, performance, security, or policies of those third-party services.
11. Service availability
We aim to keep cloud-connected features available and reliable, but except for the paid-plan target described in Section 5, the Service is provided "as is" without guarantee of uninterrupted availability. Local desktop functionality (data entry, local reporting) does not require an internet connection and is not affected by cloud service interruptions.
12. Intellectual property
Reyuko and its original content, features, and functionality are owned by Reyuko and are protected by applicable intellectual property laws. These Terms do not grant you any right to use Reyuko's branding or trademarks except as necessary to use the Service as intended.
13. Not professional advice
Reyuko is accounting and business-management software. It helps you record transactions, organize documents, and generate reports, but it does not provide accounting, bookkeeping, auditing, tax, legal, or financial advice, and it is not a registered public accountant, tax agent, or financial advisor. Any figures, tax calculations, financial statements, or report templates produced by the Service — including AI-assisted narration or suggestions — are provided for your convenience only and may not reflect the rules that apply to your specific situation, industry, or jurisdiction. You are solely responsible for verifying the accuracy and completeness of your records, for the correctness of any tax return or statutory filing, and for consulting a qualified professional (accountant, tax advisor, or lawyer) where appropriate. Reyuko is not responsible for penalties, interest, misfiling, or other losses resulting from reliance on the Service without independent professional verification.
14. Limitation of liability
To the maximum extent permitted by law, Reyuko is not liable for any indirect, incidental, special, consequential, or punitive damages, or for any loss of data, revenue, profits, goodwill, or business, arising from or relating to your use of — or inability to use — the Service, including losses resulting from data entry errors, data loss, service interruptions, missed backups, or third-party payment processing issues, even if we have been advised of the possibility of such damages. To the maximum extent permitted by law, our total aggregate liability for any claim relating to the Service will not exceed the total amount you actually paid us, if any, in the twelve (12) months immediately preceding the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited under applicable law.
15. Disclaimer of warranties
The Service is provided "as is" and "as available," without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement, to the maximum extent permitted by law. We do not warrant that the Service will be error-free, uninterrupted, secure, or that defects will be corrected, or that any report or calculation will meet the requirements of your accountant, auditor, or tax authority. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.
16. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Reyuko and its officers, employees, and providers from any claims, damages, liabilities, and expenses (including reasonable legal fees) arising from your misuse of the Service, your violation of these Terms or of any law, or the data or content you enter into the Service.
17. Force majeure
We are not liable for any failure or delay in providing cloud-connected features caused by events beyond our reasonable control, including internet or hosting outages, failures of third-party providers, natural disasters, power failures, government actions, or labor disputes. Local desktop functionality remains available offline during such events.
18. Suspension & termination
You may stop using the Service and delete your account at any time. We may modify, suspend, or discontinue any part of the Service, and we may suspend or terminate accounts that violate these Terms, engage in fraud or abuse, misuse the Service, or fail to pay applicable fees, with or without prior notice where reasonable. On the Full Online plan, a late payment first makes your online books read-only for 14 days; if it remains unpaid, the subscription ends. Provisions that by their nature should survive termination — including Sections 12 through 17, and 19 — will survive.
19. Changes to these Terms
We may update these Terms from time to time. Material changes will be announced through the Service or by email; continued use after changes take effect constitutes acceptance of the updated Terms.
20. Governing law
These Terms are governed by the laws of the Republic of Indonesia, without prejudice to any mandatory consumer-protection laws applicable in your country of residence.
21. Assignment, severability & entire agreement
You may not assign or transfer these Terms without our consent; we may assign them in connection with a merger, acquisition, or sale of assets. If any provision of these Terms is found unenforceable, the remaining provisions stay in full effect. No failure to enforce a provision is a waiver of it. These Terms, together with our Privacy Policy and Refund Policy, form the entire agreement between you and Reyuko regarding the Service and supersede any prior agreements.
22. Export & sanctions compliance
You represent that you are not located in, and will not use the Service from, a country subject to comprehensive trade sanctions, and that you are not on any restricted-party or denied-persons list. You agree to comply with applicable export-control and sanctions laws in your use of the Service.
23. Contact
Questions about these Terms can be sent to support@reyuko.net.